Customer service

 

Customer Service Charter

Customers are the centre of our business and we strive to consistently exceed the requirements and needs of all our customers. Our Customer Service Centre at Lafarge Cement Zimbabwe can be reached on:

Direct line: 086 77 215 215 / 086 88 005 215

Whatsapp: +263 787 125 147

Email: zim.sales@lafargeholcim.com

We are also bringing convenience to the plam of your hand with the LEAD retail app. Download the application here  and order, pay and track your building materials from the comfort of your home.

Frequently Asked Questions

  • Do you sell cement to individuals?

    Yes, we sell cement to individuals, small business as well as large business.

  • What is your minimum order quantity for cement?

    Our minimum order is 600bags i.e. 30tonnes

     

  • Do you deliver cement, if I buy from you?

    Yes, we offer a complementary delivery service for all 600 bags purchased. Please note that we deliver only in multiples of 600 bags. We request that customers ensure that the delivery location access road is accessible for 30-tonne trucks.

  • Do you have an account were I can make deposits in small amounts and collect when I am ready?

    We no longer offer the Savebuild – pay now collect later – service.

  • Do you sell Riversand?

    We currently do not sell Riversand.

  • Do you sell ready mix / pre-mix?

    We currently do not sell ready-mix / pre-mix

  • Do you deliver aggregates (stones)?

    Yes, we deliver aggregates (stones) in batches of 10m3, 15m3 and 20m3. The delivery charge for aggregates (stones) is separate and is dependent upon the destination.

     

  • How much do you charge for delivery?

    We offer a complimentary delivery service for cement, in multiples of 600bags.

    Our delivery charge for aggregates (stones) and hardware products is dependent upon the destination as well as the quantity.

  • What is the balance in my existing Savebuild account?

    Please contact us on zim.sales@lafargeholcim.com or on 08677215215 so we may assist you on your Savebuild enquiry.

  • When do Savebuild accounts resume?

    Please note that Savebuild service was suspended. We no longer offer the service. However, customers with balances in these accounts can collect what is due to them. We hope to resume the Savebuild – pay now, collect later – accounts in the foreseeable future.